Privacy Policy
Last updated: May 20, 2026
This Privacy Policy describes how ORA Biotech (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, security questions, and other information used for account security purposes.
- Customer support information including the information you choose to include in communications with us.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect About Your Usage
We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include:
- Device information
- Browser information
- IP address
- Network connection details
- Information regarding your interaction with the Services
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services
- Payment processors who collect payment information to process transactions
- Analytics and advertising providers
- Third-party technologies such as cookies, pixels, web beacons, and SDKs
Any information we obtain from third parties will be treated in accordance with this Privacy Policy.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to:
- Process payments
- Fulfill orders
- Send account and transaction notifications
- Manage your account
- Arrange shipping and returns
Marketing and Advertising
We may use your personal information to:
- Send promotional emails and messages
- Show advertisements for products or services
- Personalize your experience on our Site and third-party platforms
Security and Fraud Prevention
We use your personal information to detect, investigate, or take action against fraudulent, illegal, or malicious activity.
Communicating with You and Service Improvement
We use your information to provide customer support and improve our Services.
Cookies
Like many websites, we use Cookies to improve user experience, analyze website traffic, and personalize content and advertisements.
Most browsers automatically accept Cookies by default, but you can modify your browser settings to remove or reject Cookies. Please note that disabling Cookies may affect the functionality of the Services.
How We Disclose Personal Information
We may disclose your personal information to third parties in circumstances including:
- Vendors and service providers
- Payment processors
- Shipping and fulfillment partners
- Marketing and advertising partners
- Affiliates and business partners
- Legal authorities where required by law
- Parties involved in business transactions such as mergers or acquisitions
We do not use or disclose sensitive personal information without your consent except where permitted by applicable law.
Third-Party Websites and Links
Our Site may contain links to third-party websites or services. We are not responsible for the privacy or security practices of such third parties. We encourage you to review their policies before providing personal information.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information from individuals under 16 years of age. If you believe a child has provided us with personal information, please contact us so we can remove it.
Security and Retention of Your Information
We implement reasonable security measures to protect your information; however, no method of transmission or storage is completely secure.
We retain your personal information only as long as necessary to:
- Maintain your account
- Provide Services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Your Rights
Depending on your location, you may have rights regarding your personal information, including:
- Right to Access
- Right to Delete
- Right to Correct
- Right to Data Portability
- Right to Restrict Processing
- Right to Withdraw Consent
- Right to Appeal Decisions
- Right to Manage Communication Preferences
You may exercise these rights by contacting us using the information provided on our website.
We will not discriminate against you for exercising your rights.
Complaints
If you have complaints about how we process your personal information, please contact us through the contact information available on our website.
International Users
Your personal information may be transferred to, stored, and processed in countries outside your own. Where required, we use appropriate safeguards and legally recognized transfer mechanisms to protect your data.
Additional Information
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